She had a faulty transponder, and she said the Tollway removed her fees and sent a new one her way. Samantha was able to reach the Tollway through social media. The problem is I dont know which is the better one to buy, the iPass or the iZoom I commute back and forth between Chicago and Indiana for work but I spend the majority of my time in Illinois. Whether you just traveled or are about to travel, drivers can sign up for Pay By Plate by visiting and entering your license plate details, dates of travel and a payment method.ĭrivers who use the Tollway system have 14 days to pay tolls without incurring any fees or fines, the spokesman said. After sitting in the unbearably miserable cash lane at the toll booth for 20 minutes yesterday Im going to break down and buy a pass. Families and business owners who want to use a single account to manage multiple transponders may do so by using the Shared Balance program. Ordering an I-Pass transponder requires an initial 30 for the first transponder. The easiest way for customers to pay tolls is by signing up for I-PASS, which provides drivers with a 50% discount on all tolls while automatically deducting tolls from their I-PASS account, the spokesman said.Ĭustomers can open I-PASS accounts by visiting They can pick up I-PASS transponders by stopping at the customer service centers or by visiting participating Jewel-Osco and Road Ranger stores.Īnother option is to sign up for Pay By Plate, which allows drivers to pay tolls electronically and avoid all fines and fees without opening an I-PASS account or using a transponder, he said. Illinois offers a 50 discount to drivers using the Illinois I-Pass on state toll roads. RELATED: Construction underway for new I-490 western O'Hare corridor to I-90, Rt. To reach the Tollway, visit, Facebook or Twitter or call the customer service call center at 1-800-UC-IPASS, an I-PASS spokesman said.ĭrivers also can stop in at customer service centers at the Belvidere, Lincoln and Lake Forest Oases. I cannot call anyone over there and I have written 4 letters to dispute my charges. I had a working I pass in my car that even has autopay. I now have a bill for $350 when the original tolls were only $50. Samantha said "I got a new iPass last year and IPASS put my old expired plate in it. (WLS) - After the Illinois Tollway went cashless in February, some drivers want to know how best to reach state highway officials with questions. Here's how to make sure you don't miss any tolls, after the Illinois Tollway went cashless.ĭOWNERS GROVE, Ill.
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